STREAM SAN MIGUEL, S. DE R.L. de C.V. (hereinafter “Hotel Matilda“), with address at Aldama 53, Centro, C.P. 37700, San Miguel de Allende, Guanajuato, México, is a company of Mexican nationality, which provides lodging, restaurant and spa services to all public and not to a specific country, so it hereby makes available the following:
“Hotel Matilda” makes it known that the information provided by our clients and suppliers (the “owners“), in their capacity as owners of personal data (“the data“) is protected in accordance with and in compliance with the Federal Law on the Protection of Personal Data in Possession of Private Parties and its Regulations, and that therefore it guarantees the confidentiality and treatment of “the data” under the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, protecting them, with administrative, technical and physical security measures, to avoid their damage, loss, alteration, destruction, use, access or undue disclosure.
I.- DATA COLLECTED BY HOTEL MATILDA
“The data” that we require from suppliers (people who provide services or supply products to “Hotel Matilda”) are: name, telephone number, address, Federal Taxpayer Registry (RFC), e–mail address and name of the contact(s), in order to comply with the existing contractual relationship with them.
“The data” that we require from our clients [people who acquire the services offered by “Hotel Matilda” through the website www.hotelmatilda.com (hereinafter “the website“), through the electronic means we use for it or physically at our facilities], are: full name, telephone number, Federal Taxpayer Registry (RFC), electronic mail address (e-mail) and, if applicable, debit or credit bank card number; day, time and means of arrival and departure, in order to book, provide the service, make the collection of payment or invoice the amount for the consumption.
II.- PURPOSE OF THE DATA
“Hotel Matilda” collects “the data” from the “owners“, for the following purposes:
III.- CONSENT OF THE OWNER
It will be understood that the “owner“, when providing “the data”, gives its consent for “Hotel Matilda” to safeguard and manage “the data”, except if within the term of 5 (five) business days it expresses its refusal to the processing of its personal data, doing this by means of a freely drafted written communication sent to the e–mail address [email protected]. In addition, we may use “the data” for specific marketing and advertising purposes; if it is the case that the “owner” does not agree that its data be used for such purposes, it has a term of 5 (five) business days from the time when it provides its data to object by making use of the aforementioned e-mail communication or else it may exercise the ARCO rights in accordance with numbers VII and VIII of this notice.
We hereby notify the “owner” that its refusal to use “the data” for the purposes referred in this privacy notice, shall not be a reason for us to deny information about the services of “Hotel Matilda”, however, it may prevent the rendering of the service or contractual obligation with clients and suppliers, since we would be physically and legally unable to do so, in accordance with the nature of the services we offer.
IV.- DATA OF CLIENTS COLLECTED BY THIRD PARTIES.-
Clients are made aware that the hosting services offered by “Hotel Matilda” through “the website“ are engaged worldwide through Design Hotels AG, so they are redirected to the link www.designhotels.com which is “Hotel Matilda’s”, reservation engine, and therefore the client should always observe the browser’s location bar to determine if it has been connected to a website other than that of “Hotel Matilda”.
Therefore, we must inform clients that “Hotel Matilda” receives the information directly from Design Hotels AG and not from the client, so that the supply, handling, safekeeping and processing of personal data provided through the website www.designhotels.com, is governed by the privacy notice of Design Hotels AG, which is the party in charge of collecting the personal data of the consumers of the hotel service of “Hotel Matilda”, which consist of: full name, address, telephone, e–mail; and, if applicable, debit or credit bank card number, cardholder’s name, expiration date and security code; date, time and means of arrival and departure, in order to book and pay for the hotel service.
In addition to the foregoing, the services of “Hotel Matilda” are offered through other links or websites that we do not own, therefore, we invite the “owner” to read the privacy and security policies of any external website before providing personal information when accessing such sites, since “Hotel Matilda” is not responsible for the information collection practices or privacy policies of third party websites or for our service providers that it may send through a website other than that of “Hotel Matilda” and we cannot guarantee them, even when you access through a link on our website.
V.- DATA OF CLIENTS OF THE EUROPEAN COMMUNITY
Clients of the European Community are informed that the personal data provided through www.designhotels.com are protected in terms of the General Data Protection Regulations of the European Commission and in terms of the privacy notice of Design Hotels AG that appears published in https://www.designhotels.com/privacy-policy.
Likewise, we inform you as well that our services are focused on any person in the world, however, if you are a citizen of any member country of the European Community, you have legal rights under the data protection laws of the European Community regarding matters of protection of personal data, to obtain further information you can visit the website https://ec.europa.eu/info/law/law-topic/data-protection; notwithstanding the above, in order to exercise any of your rights, you can contact with our Department of Protection of Personal Data through e–mail address [email protected] .
VI.- DATA TRANSFER
We inform you that “Hotel Matilda” will not transfer “the data”, unless there is an act of authority that requires it, in which case the “owner” will be informed, for the relevant purposes.
VII.- RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION (“ARCO RIGHTS”) TO THE PROCESSING OF “THE DATA”.
The “owner” may exercise the rights of:
VIII.- PROCEDURE TO EXERCISE ARCO RIGHTS
The “owner” may exercise the ARCO rights, complying with the following:
Once this has been done, “Hotel Matilda” will have a period of 20 (twenty) business days to respond by e–mail, regarding the admissibility or inadmissibility thereof; if it is the case that the application or request is admissible, the respective area will have 15 (fifteen) business days to grant the request. In the event that the request or application or the documents are not clear or are insufficient, “Hotel Matilda” will notify the “owner” so that it may correct them within a period of 10 (ten) business days.
IX.- MODIFICATION TO THE PRESENT PRIVACY NOTICE
In the event of any modification to this Privacy Notice, “Hotel Matilda” will inform you of this through the Internet website: https://hotelmatilda.com
X.- LIMITATION OF YOUR PERSONAL DATA
In order that the “owner” may limit the use and disclosure of its personal information, it has the following means at its disposal:
Cookies that are used in the sites belonging to the Website can be served, in which case they are served from the different servers operated by it, or from the servers of certain third parties that provide us services (for example, the Cookies used to serve the advertising or certain Contents and that make the User visualize the advertising or certain Contents in the time, number of times and predetermined form). Whenever you have not activated the option that prevents the installation of Cookies on your hard drive, the User can explore its hard drive following the instructions and help manual of its operating system to know in more detail each server from where Cookies are sent.
The “Website” and the HTML e–mails may contain a fragment of code that receives the name of web beacons, which allows a website to transfer or collect information through a graphic image request, in such case, the purposes will be only for the analysis of the use of the “Website”, the audit and generation of reports on advertising, and the personalization of the advertising and the content of the “Website”.
“Hotel Matilda” can collect information through web beacons about the User’s browsing activity, such as the time, browsing environment, etc.; this information may be used to understand visitor traffic, the way in which the User interacts in the “Website”, improve the “Website” and the services and products that are advertised, improve browsing, and, where appropriate, review and analyze patterns, reports, investigations and publicity audits for “Hotel Matilda” or our advertisers, without in any way sharing information that identifies the user personally.
XII.- ACTIONS FOR VIOLATIONS TO THE PROTECTION OF PERSONAL DATA.
If the “owner” considers that its right to the protection of its personal data has been damaged or presumes any violation to them or to the provisions foreseen in the Federal Law of Protection of Personal Data in Possession of Private Parties, its Regulation and other applicable laws, it can file its disagreement or complaint before the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For further information, you can visit their official Internet website: www.inai.org.mx.
Last update 15th of June of 2018.
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